Generative AI-Powered Patient Support System for a Major Hospital Network

Generative AI-Powered Patient Support System for a Major Hospital Network

A leading healthcare network operating 15 hospitals and 200+ outpatient facilities across the Northeastern United States, serving approximately 3 million patients annually.

Challenge

The hospital network faced critical challenges with:

  • Patient engagement declining due to limited accessibility to medical advice between appointments
  • Clinical staff spending 40% of their time on administrative tasks rather than patient care
  • Rising operational costs from inefficient resource allocation and patient scheduling
  • Inconsistent patient experiences across different facilities

Solution

DHS IT Solutions implemented a comprehensive Generative AI-powered patient support ecosystem:

Intelligent Virtual Health Assistant

  • Custom-trained LLM with medical domain knowledge, integrated with the network's Epic EHR system
  • Multi-modal interface (voice, text, mobile app) for 24/7 patient accessibility
  • HIPAA-compliant architecture with end-to-end encryption and strict access controls

Clinical Decision Support

  • AI-powered predictive analytics to identify at-risk patients requiring proactive intervention
  • Natural language processing of clinical notes to surface relevant insights during patient consultations
  • Automated documentation assistant reducing clinical note-taking time by 35%

Operational Intelligence Layer

  • Real-time resource allocation optimization based on patient flow patterns
  • Intelligent scheduling system considering patient needs, provider availability, and facility capacity
  • Centralized data infrastructure connecting previously siloed systems

Implementation Process

PHASE 1

Data integration and standardization across Epic EHR and auxiliary systems (3 months)

PHASE 2

LLM training and fine-tuning with domain-specific medical knowledge (2 months)

PHASE 3

Development of front-end interfaces and API connections (2 months)

PHASE 4

Pilot program at two facilities with controlled patient population (1 month)

PHASE 5

Full-scale deployment with continuous improvement framework (4 months)

Results

Patient Outcomes

28% reduction in readmission rates for chronic condition patients

Operational Efficiency

42% decrease in clinical administrative time; $12.5M annual savings

Patient Experience

Patient satisfaction scores increased from 76% to 92%

Clinical Effectiveness

23% improvement in early intervention for deteriorating conditions

Financial Impact

ROI of 315% within first 18 months; overall cost reduction of 17%

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